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Known Issues for Game Launches (March 2022)

As ever, we're continuing to prepare for the build-up of games launching over the adjacent few months. We understand that, at times, things can get incorrect, and nosotros want you to know that we're working to resolve troubling experiences reported to us past our customers within the Xbox customs. Go on an middle on this list for updates to existing problems along with any new bug that may come up as new games launch.

All Games

• Players are seeing fault 0x8b05003 while trying to play or install games from disc on Xbox Series 10 consoles.

  • This is being investigated past our applied science teams and a fix is on the way, only our support teams have found a workaround:

    • Open the Xbox app on phone or PC and sign in

    • Search for the game that cannot exist installed

    • Press Download to console and select the destination panel

    • Once the game has installed on that panel, the disc tin can be inserted to play
      

• Players are seeing their pre-orders canceled for games if they did non accept a valid payment option on their business relationship at the time of the accuse.

  • All pre-orders typically charge customers 10 days before the game release engagement. This means that you'll need to accept a valid payment pick on your account at to the lowest degree 10 days before a game release to avoid whatever billing issues. Later a charge on your business relationship has failed for a pre-order, there will be another endeavour at a charge a few days later. If that second endeavour fails to successfully accuse, your pre-order will be canceled, and yous'll need to repurchase the desired game once more after you accept added a valid payment option to your account. To verify that your pre-order was successfully charged, and the game was added to your game library, sign in here and wait for the successful proof of purchase.
    

• Players are seeing "Do you ain this game or app?" when launching a recently purchased game.

  • To make sure you lot ain the game and didn't run into any problems with your payment option at the time the charge was attempted, head over to account.microsoft.com to ensure the game is marked as Completed in your order history. If not, you'll need to purchase the game once more because the initial purchase did not go through.
    

• Problems when purchasing a 5x5 code for a game or game add-on at a retailer, and the code redeems CSV to the Microsoft business relationship instead of granting admission to the game or game add-on.

  • When yous purchase a digital code for a game or game improver at a retailer, that code is meant to give pre-paid money (CSV) to the business relationship of the user who redeems information technology. The user and so needs to use that prepaid balance to purchase the content from the Microsoft Store digitally. The upshot most users see is that the code does not cover local sales revenue enhancement. Be sure to pick up an additional prepaid Xbox souvenir card to embrace the tax of the purchase or make sure you accept a valid payment choice on the business relationship and so that you tin can complete your desired buy.

• Players are seeing "We are unable to sync your information with the cloud at the moment." mistake on Windows 10.

  • This may happen if you lot recently changed your Xbox Alive business relationship profile or permissions. Information technology may also happen if you're having net connectivity issues, or there's an Xbox service outage.

  • Check to make sure your internet connexion is working past post-obit this troubleshooting guide. This will also bank check to make sure at that place isn't an Xbox service outage.

  • Sign out and back into the Xbox app on your Windows 10 device to refresh your account credentials. You won't need to sign out or restart your device.

Issue with affect controls in the Xbox app for PC

• Touch-enabled games not working correctly in the Xbox app for PC

  • We're currently seeing issues with bear upon controls not displaying correctly for games that support this feature in the Xbox app for PC. Our applied science teams are investigating the problem, and a fix is on the way.

WWE 2K22 (Panel)

• Players who purchased Virtual Currency on one platform are not seeing it on some other

  • Purchasing VC on one platform does not automatically announced on the other until it has been activated on that same platform. For example, if you purchase VC for Xbox One and try to use information technology on Series X|South, it won't appear until you load the Xbox 1 version of the game. This and then adds it to the shared wallet available across platforms. The aforementioned applies when purchasing VC for Xbox Series X|S.

• Some players may not see their DLC content

  • To use DLC for both versions of the game, all DLC must be installed. For case, if y'all purchased the "nWo 4-Life" Edition, you lot'll effectively own 12 entitlements – half dozen for Xbox One and 6 for Xbox Series Ten|South (1 base of operations game + 5 DLC).

  WWE 2K22 is currently experiencing issues with servers due to the large book of concurrent players. The developers are working to quickly address the situation. During this time, access to online game features and modes may be inconsistent. More than updates coming every bit they are available.

  For any other issues relating to WWE 2K22, please check 2k's support site Here.
  

CrossfireX (Panel)

• Players who purchased the Operational Catalyst Addition between February 10 – 15th.

  • You tin request a refund if you were an active Xbox Game Pass member equally this add-on was intended to be included as office of your membership at launch. To do this, sign in athttps://account.microsoft.com/billing/orders , select your buy of CrossfireX: Operational Goad and follow the steps to request a refund. Refunds must be requested earlier March 10th.

Minecraft (PC)

• Are you lot experiencing issues with the launcher on PC?

  • We empathize that some Game Pass members may be experiencing issues accessing the full version of Minecraft Coffee edition from the New Minecraft Launcher on PC. The Mojang team is working hard to address these bugs to get you back to playing. Here are some of the reasons why y'all may be having an event:

  • If you are aPCGamePassorUltimateowner, in that location was a problems preventing y'all from accessing Minecraft Java edition

  • Make sure to install the Minecraft launcher on your main hard bulldoze and not on any secondary or external difficult drives.

  We know that y'all may take questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Home

• Are y'all receiving a Demo Version of the game when you own the total version?

  • Mojang has published a help commodity here to help answer your questions and get you to a solution

  • If y'all require further assistance, you tin can open a ticket with Mojang here under "Report a Concern"

  At Minecraft | Xbox Support you'll observe troubleshooting tips and links to help pages for the game, info nearly playing with Xbox Game Laissez passer, and info about playing Minecraft on different platforms.

Full State of war: Warhammer three (PC)

• The game may crash to desktop when attempting to access "Ranked Matchmaking" while the "You lot tin join cross-network play" privilege is set to "Block"

  • Ready the "Y'all can bring together cantankerous-network play" privilege to "Allow" (this will be stock-still in a future title update)

• The game may go unresponsive when toggling between agile windows afterward the resolution has been changed , and the "Run in window" pick is disabled

  • Restart the game and go along the resolution settings the same while playing, or select the "Run in window" option (this will be fixed in a future championship update)

• During battle, flying monsters ordered to attack monstrous basis entities may struggle to country and effectively engage their target

  • Utilise the new "Land" button to country the flight monster almost its intended target and upshot an attack club from there

• Some PCs running Windows x with Intel 12th generation CPUs (Alder Lake) may encounter inconsistent frame rates and/or stuttering

  • Upgrade from Windows 10 to Windows 11

• Running the game for the start time in offline mode prevents access to the Ogre Kingdoms Race pack content

  • Ensure that yous're online the first fourth dimension you run the game

Dying Light two (Panel + PC)

• Customers are unable to play game and getting asunder.

  • The developer is working on this issue.

• Customers are having problem redeeming awards, codes, and other in-game content.

  • The developer is working on this issue.

For a full listing of release notes being tracked by TechlandGG, please visit Dying Light 2 Support Solutions

Elder Scrolls Online (Cloud)

• Players may experience frequent disconnects while playing The Elderberry Scrolls Online with Xbox Deject Gaming

  • Nosotros're aware of frequent player disconnects leading to a suboptimal experience while playing The Elderberry Scrolls Online with Xbox Cloud Gaming. We have identified a set that we expect to accept a few months to implement.

  • While this piece of work is in progress, The Elder Scrolls Online will be temporarily unavailable on Xbox Cloud Gaming. This modify goes into issue starting on Friday, February eleven, 2022. You may still enjoy The Elderberry Scrolls Online and access your existing Xbox ESO account by installing the game to an Xbox console.

Rumbleverse (Console)

Iron Galaxy recently appear that the launch of this championship has been moved out to a future engagement. If you've already pre-ordered information technology digitally from the Microsoft Store then your order will exist automatically cancelled, and yous'll need to re-order it one time it'south available again. If you used Microsoft account credit to pay for all or function of your social club, then this will be refunded dorsum into your account.

Halo Infinite (Cloud + Console + PC)

• Customers are unable to download or install Halo Infinite Campaign on PC devices.

  • Customers should uninstall and then reinstall the Hard disk texture pack. Afterwards, try launching the game.

  • If the result notwithstanding persists, united nations-install and re-install the total game.

• Purchasing Halo Credits outside of the game will non show value in-game

  • If you leave the in-game shop to purchase Halo Credits and then yous will need to restart the game to see your residuum

• Pre-ordering Halo Infinite in-game doesn't reflect in the user interface

  • Restarting the game volition resolved this

• Players are unable to redeem a promotional lawmaking

  • The website to redeem this is https://HaloWaypoint.com/redeem, and yous'll demand to make sure that codes are entered in ALL CAPS, and include the hyphens (due east.grand., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

For a full list of release notes being tracked by 343 Industries, please visit the Halo Infinite Multiplayer Beta Release Notes page.

Phone call of Duty: Warzone (Console)

We're aware of an result with Call of Duty: Warzone which requires players to have an Xbox Live Gold membership in order to play. We are working with our partners at Activision to resolve the effect every bit this requirement is not necessary for complimentary-to-play titles like Phone call of Duty: Warzone.

Call of Duty: Vanguard (Panel)

• The game shows at that place's a problem connecting to the Xbox network

  • This may happen even though the Xbox network is available, however another partner service has become unavailable.

  • The error message is: Connection failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].

    • Please check the Xbox status folio, which will show if the Xbox network is available or not, as well equally any partner services we know are down.

    • If the Xbox network is downwardly and then monitor this page until it's bachelor, then restart the game to continue playing online.

• The game becomes unresponsive later reconnecting to the Xbox network services during active gameplay

  • If you start a campaign and aren't already connected to the Xbox network, reconnecting while playing may result in the game condign unresponsive.

    • Restarting the game will resolve this issue.

• The game becomes unresponsive later accepting a game invitation to a Zombies game session

  • If you're in a entrada and the game suspends due to no activity or another game/app being launched, and so receiving and accepting an invite to play Zombies may effect in the game condign unresponsive.

    • Restarting the game will resolve this issue.

• The game doesn't connect to a party while playing in entrada style

  • If you're in a entrada and the game suspends due to no action or another game/app being launched, and so receiving and accepting an invite to bring together a party may not connect with the following errors: Communication with the Xbox Live servers has been interrupted and Party Non Joined – The asking did non succeed

    • Restarting the game will resolve this issue.

For any other bug relating to Call of Duty: Vanguard, please visit the Activision Support site.

Mortal Kombat 11 (Panel + PC)

Mortal Kombat 11 is now bachelor on PC. Any players who accept an agile PC Game Laissez passer or Xbox Game Pass Ultimate subscription can download and play with no additional cost. Additionally, this is now an Xbox Play Anywhere title, and then players who already ain Mortal Kombat 11 on Xbox can download and play on PC with no additional price. This too means that purchasing the game volition grant ownership on Xbox and PC platforms.

There are a few problems that we're tracking with the launch:

• Cross-Play between Xbox and PC is not currently available

  • Console players will be able to play against other panel players (Xbox and PlayStation), however not against PC players, and vice-versa. Sending an invite between console and PC volition not exist received.

  • The team are looking at adding Cantankerous-Play and Leaderboards at a future engagement.

• Some parts of the game may not be downloaded automatically

  • If you lot're trying to access Story content in-game on PC and it's missing, launch the Xbox app, right-click Mortal Kombat 11 from your list of installed games and select Manage. Select the box for Story content (Standard or 4K), and then select Utilize changes.

For any other problems relating to Mortal Kombat eleven, please visit the Warner Bros. Games Support site.

Saints Row (Console)

Volition recently announced that the launch of this title on Xbox has been moved out to August 23rd, 2022. If yous've already pre-ordered it digitally from the Microsoft Store then your order will be automatically cancelled, and you lot'll demand to re-order from the store here:

• Standard Edition

• Gold Edition

• Platinum Edition

If y'all used Microsoft account credit to pay for all or part of your gild then this volition automatically be refunded back into your account. Additionally, if you pre-ordered the Platinum Edition so your admission to Saints Row: The Third Remastered will be revoked until you re-lodge the Platinum Edition.

Resident Evil Hamlet (Panel)

• Re:Verse is non available at launch.

  • Although the multiplayer game, Re:Verse, is included in your digital purchase of Resident Evil Village, it's not nonetheless bachelor. Please cheque the official Resident Evil website for updates on when this will be available.

  • If you endeavor to launch Re:Poetry earlier the launch date, yous'll see a "Delight check back later." Message until it's available.

  • Visit the Capcom Back up folio if you still need assist.

• Re:Poesy doesn't have an Xbox Serial 10|Southward version.

  • If you ain an Xbox Serial X|S console, yous'll find that Re:Verse doesn't announced if you lot filter on games optimized for Xbox Series X|Due south. To find Re:Poesy on your console, y'all'll need to look under Xbox One games. Resident Evil Village will be listed as Optimized for Xbox Serial X|S in your game library.

NBA 2K22 (Console)

• Guidance for redeeming codes later purchasing the 75th Anniversary Edition on disc

  • Every bit well as digital versions of the game, NBA 2K22 is also available to buy from retailers in two formats:

    • NBA 2K22 75th Anniversary Edition for Xbox Series consoles

      • Contains a code for the Xbox One version

    • NBA 2K22 75th Anniversary Edition for Xbox One console

      • Contains a lawmaking for the Xbox Series version

  • If you redeem a lawmaking and information technology matches the version of the game you purchased physically, that means that yous may take the wrong code. In this case, please contact our Xbox Support team (not 2K Support) and have your receipt and copy of your lawmaking handy, as nosotros won't be able to help yous without them.

Spellforce III Reforced (Console)

THQ Nordic recently announced that the launch of this title on Xbox has been moved out to March 8th, 2022. If you've already pre-ordered information technology digitally from the Microsoft Store then your social club will exist automatically cancelled, and you'll need to re-order from the store here : SpellForce III Reforced | Xbox. If you used Microsoft account credit to pay for all or part of your lodge and then this will be refunded back into your account.

For the latest updates, visit the official THQ Nordic printing release site.

Psychonauts (Cloud + Console + PC)

• Players are unable to select different languages on the Windows 10 version

  • Hither are the steps yous'll demand to take to modify the default game language to either English, French or German:

    • Create an empty text file called Psychonauts.ini. Brand sure that you save the file with an .ini extension, as some editors such as Notepad will try to save equally .txt by default. You don't want a file called Psychonauts.ini.txt.

    • Open the file and type linguistic communication english or linguistic communication french or language german language and save the file.

    • Open Windows Explorer and copy the file to C:\Program Files\ModifiableWindowsApps\Psychonauts.

• Players are unable to change the Gamepad Rumble setting on the Windows 10 version

  • Here are the steps you'll demand to accept to change the Rumble setting:

    • Open up Windows Explorer and navigate to the save data within C:\Users\{username}\AppData\Local\Psychonauts.

    • Open up the advisable profile binder within the salvage data location.

    • Open the .ini file with a text editor, such as Notepad.

    • Change EnableRumble=fake to EnableRumble=true (or vice-versa to disable).

EA Play

• x-hour trials for games are counting downwards time when users are not actively playing the games.

  • This tin occur a few different ways but nearly oft when the game is paused and left running. To prevent this from happening, please make sure that you fully quit out of the game from the guide menu when you're finished with each session within your ten-60 minutes trial. To practice this:

    1. Press the Xbox button on your controller and then highlight the game from your recently played list.

    2. Press the Carte du jour button and highlight Quit.

    3. Press the A button.

• There'due south no EA Play app on Xbox Serial Ten|S consoles.

  • The EA Play app is not necessary to savor the benefits of EA Play. If you're looking for means to claim your 10-hour trials for pop games such as FIFA 21 or Madden NFL 21 on an Xbox Serial 10|South console, get to the Shop and search for your game. Then select Free Trial with EA Play on the game description page. To access the entire EA Play library, get to My games & apps > Full library > EA Play .

For additional help or info concerning in-app issues with EA Play, check this folio.

All Other Games

For all other games, refer to our forum article here

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Source: https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-february-2022/b1ac114c-7799-4946-b8f8-1c50ad5926d5

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